Available for Director-level remote roles
Building the systems behind the systems.
Person-centered operations leadership across healthcare, human services, and AI-enabled organizations. I build knowledge infrastructure, high-performing teams, and scalable frameworks that hold up under real pressure — and I have the results to prove it.
What I build
Systems that create consistency at scale.
Every organization I've entered has left with clearer policy, stronger people, and infrastructure that outlasts my tenure. That's the work.
Selected experience
Built in high-stakes environments. Proven by results.
I don't manage steady state. I step into complexity, build the infrastructure that was missing, and leave organizations stronger than I found them.
- Authored agency system of care under federal de-designation threat
- Rewrote all policy to meet state and federal Medicaid standards
- Flawless federal redesignation — perfect score
- 56% reduction in staff turnover
- Designed multi-stakeholder training ecosystem with state assessors and community partners
- Scaled team from 40 to 100 staff in under a year
- 78% performance improvement; call volume doubled
- Sole author of organizational performance policy
- Training materials drove 30% output increase in bottom performers
- Quality scores maintained above 84% throughout rapid growth
- Built full business — website, curriculum, workflows — using AI from the ground up
- CEU-accredited courses accepted by licensed social work and psychology boards
- 100% of participants would attend again
- "The entire workshop was spectacularly crafted"
- Active 1:1 coaching practice for neurodivergent professionals
What others say
Recognized across every environment I've led in.
These aren't curated highlights. They're the pattern — across regulated human services, healthcare SaaS, association leadership, and coaching.
Operational challenges → measurable progress.
If you're building an operations or governance-focused team and want a leader who has done it before — in regulated environments, under real pressure, with results that are documented — I'd welcome a conversation.
