Hire Theresa Earle

Operations Executive | Business Transformation | Customer Success | Organizational Strategy

I help organizations scale operations, lead through change, build high-performing teams, and turn complex challenges into practical systems that improve performance. My background spans healthcare, SaaS, human services, entrepreneurship, training, stakeholder engagement, and executive operations.

Executive Impact

$18M Operating budget managed across regional service operations
193 Employees and contractors led across complex service systems
78% Operational performance improvement through workflow redesign
56% Reduction in staff turnover through leadership and systems improvement
40 → 100 Remote healthcare SaaS team scaled during rapid growth
99%+ Quality and compliance maintained in regulated healthcare operations

What I Bring

I am strongest in organizations that are growing, restructuring, improving operations, or navigating complexity. I bring a rare combination of executive leadership, frontline empathy, business-building experience, regulatory fluency, and practical systems thinking.

  • Business operations leadership
  • Organizational transformation
  • Remote team scaling
  • Customer success enablement
  • Program design and implementation
  • Workflow and process improvement
  • Training and facilitation
  • Stakeholder and board communications
  • Healthcare and human services operations
  • Startup and small business infrastructure

Selected Leadership Stories

Scaling Remote Healthcare SaaS Operations

At CareHarmony, I helped scale a distributed contact center from 40 to 100 staff while building onboarding systems, coaching infrastructure, workflow improvements, and cross-functional playbooks aligning Sales, Operations, and Customer Success.

Result: 78% operational performance improvement through data-driven enablement and process redesign.

Turning Around a Complex Healthcare Division

As Division Director at HCRS, I led an $18M developmental services division across five regional offices, managing 80 employees and 113 independent contractors. The division was at risk during a critical federal Medicaid redesignation period.

Result: Successful redesignation on first submission, major compliance improvements, 56% turnover reduction, and nearly 20% improvement in client satisfaction.

Building a Mission-Driven Business From Scratch

As founder of NeuroSpicy Services, I built a CEU-accredited professional development practice from the ground up, including brand identity, website, digital products, payment systems, customer workflows, curriculum, and strategic partnerships.

Result: High-impact workshops serving licensed professionals, with near-perfect participant ratings and strong repeat-interest feedback.

Leadership Philosophy

I build systems that help people do their best work. My leadership style combines clarity, accountability, psychological safety, and practical problem solving. I am especially effective at bringing structure to ambiguity, aligning stakeholders, and helping teams move from overwhelm to execution.

Roles I’m Best Suited For

  • Director of Operations
  • Senior Director of Operations
  • Chief of Staff
  • Director of Business Operations
  • Director of Customer Success Operations
  • Director of Organizational Effectiveness
  • Director of Program Management
  • Director of Enablement
  • Director of Transformation
  • Fractional COO

Why Organizations Hire Me

Organizations hire me when they need someone who can diagnose what is not working, create order without overcomplicating things, communicate clearly across levels, and build systems that last. I am equally comfortable with executives, boards, frontline teams, contractors, clients, and community stakeholders.

Let’s Talk

I am open to remote leadership roles, consulting engagements, fractional operations support, and mission-aligned executive opportunities.

Contact Theresa