THERESA EARLE
Operations & Implementation Leader | Systems Design | Human-Centered Process Improvement
Concord, NH | (603) 680-0405 | theresa.m.earle@gmail.com | www.linkedin.com/in/theresamearle
SUMMARY
Operations and implementation leader with 15+ years of experience driving measurable outcomes across healthcare, human services, and education. Known for scaling systems, optimizing onboarding, and leading inclusive, data-driven teams. Proven record of +78% enrollment growth, 99.57% compliance, and 26% lower turnover through automation, analytics, and people-centered leadership.
CORE SKILLS
Implementation & Operations: SaaS Onboarding | Process Optimization | Workflow Automation | Change Management | KPI Development | Cross-Functional Alignment
People & Culture: Leadership Development | Coaching | DEI | Team Engagement | Conflict Resolution | Communication Strategy
Technology & Analytics: CRM (Saleslogix, SAP, Credible, LWSI) | Airtable | Zapier | Microsoft Office | Squarespace | Data Reporting & Dashboarding
Customer Success: Adoption Strategy | Client Retention | Time-to-Value Acceleration | Outcome Measurement | Service Design
PROFESSIONAL EXPERIENCE
NeuroSpicy Services — Concord, NH | 2025 – Present
Founder & Operations Consultant
• Designed and implemented client onboarding and automation systems integrating Airtable, Squarespace, and Buffer to streamline service delivery and data tracking.
• Built and scaled a multi-stream digital business model (group coaching, toolkits, and content partnerships) improving reach and retention.
• Leveraged analytics and workflow automation to increase community engagement by 300%, improving customer experience and brand consistency.
• Established accessibility standards and human-centered communication frameworks aligned with DEI principles and measurable engagement outcomes.
• Managed multi-disciplinary collaborations across design, education, and marketing to align operations and customer success processes.
CareHarmony — Remote | 2024 – February 2025
Patient Enrollment Manager
• Led the implementation and optimization of a custom CRM platform, aligning enrollment workflows, reporting tools, and data pipelines to operational and compliance goals.
• Managed an 80-member onboarding and engagement team driving adoption of CareHarmony’s SaaS platform across multiple health systems.
• Doubled call volume while maintaining quality scores above 84%.
• Drove +78% growth in monthly enrollments through workflow redesign, automation, and targeted coaching, reducing time-to-first-value for client partners.
• Increased agent metric attainment by 25% via real-time KPI dashboards and individualized performance plans.
• Partnered cross-functionally to align staffing, reporting, and technology integrations, cutting queue time by 15% and improving scalability.
UnitedHealth Group — Remote | 2020 – 2025
Supervisor, NPSR Leadership Program Graduate, and Patient Advocate
• Promoted three times in four years to leadership of a 15-member team delivering client-facing onboarding and support for healthcare partners.
• Improved team performance by 20% YoY through metric-driven coaching and process calibration.
• Achieved 99.57% compliance and a 5.00 employee satisfaction score through transparent KPI reporting and continuous improvement.
• Earned multiple Bravo Awards for Leadership, Inclusion, and Operational Excellence.
• Served as Peer Support Coach and DEI Council Member, enhancing engagement and psychological safety.
Healthcare & Rehabilitation Services (HCRS) — Springfield, VT | 2016 – 2019
Division Director
• Led division-wide implementation of the Credible EHR platform, overseeing system configuration, user adoption, and workflow integration across clinical and administrative teams.
• Directed major transitions in EHR and payroll systems, managing cross-departmental communication, training, and risk mitigation to ensure data integrity and continuity of care.
• Directed a division of 80 employees and 113 contractors, overseeing all program delivery, compliance, and technology adoption.
• Reduced turnover 26% through engagement initiatives and structured supervision redesign.
• Achieved 100% federal compliance in re-designation review, meeting all audit standards with zero corrective actions.
EDUCATION
Daniel Webster College — Nashua, NH
Bachelor of Science in Organizational Management | GPA 3.87
CERTIFICATIONS & TRAINING
Person-Centered Thinking | 7 Habits of Highly Effective People | Solution Selling | CPR & First Aid | Leadership Certification (UHG NPSR Program)
PROFESSIONAL AFFILIATIONS
Member – The Learning Community for Person-Centered Practices
