Operations leader with 15+ years building organizational infrastructure in complex, mission-driven environments. Known for translating values into systems — designing the workflows, frameworks, and cultural conditions that allow organizations to grow without losing what makes them worth growing. Tested across human services, healthcare SaaS, statewide associations, and community organizing — including managing an $18 million budget, scaling teams from 40 to 100 staff, and achieving flawless federal regulatory redesignation from a position of near-failure. Founder of NeuroSpicy Services, a coaching and CEU-accredited continuing education practice grounded in executive function science and rationalist epistemology.
- Founded and operates a coaching and continuing education business built on evidence-based, iterative improvement frameworks — designed for how people actually function
- Contracted by the United Federation of Teachers to deliver CEU-accredited professional development in Executive Function and Energy Management; inaugural session (March 2026) achieved 4.83/5 satisfaction with 100% requesting repeat programming
- Manages all operational, curriculum, accreditation compliance, and client-facing systems independently
- Led statewide association operations including governance systems, communications infrastructure, and strategic execution in partnership with board leadership and industry stakeholders
- Built operational workflows and contractor management systems from scratch in a lean, distributed organizational structure
- Inherited an organization with no team structure, no performance policy, and no scorecard — built all of it: onboarding systems, coaching infrastructure, KPI frameworks, cross-functional playbooks, and a leadership team for 100 staff
- Delivered 78% operational performance improvement and 100% increase in capacity through workflow redesign and automation
- Designed KPI dashboards improving leadership visibility by 25%; reduced time-to-value by 15% through cross-functional alignment across Sales, Operations, and Customer Success
- Advanced from frontline advocate to supervisory leadership; sustained 99% quality performance; led workflow redesign increasing wellness program referrals by 66%
- Recognized with peer-nominated Diamond Awards (Leadership, Inclusion, Relationships, Development, DEI People Leader) and Bravo Awards; Service Hero Award Finalist 2021 & 2022
- Became the fifth director in two years of a division that had every reason to be done trusting leadership — rebuilt from the foundation up using Person Centered Thinking and NADSP Core Competencies as shared language; trained the entire division and 300 Shared Living Providers personally
- Within 18 months: flawless federal Medicaid redesignation (from near-dedesignation), elimination of all 4 Areas of Importance, Areas of Concern reduced from 8 to 1, 56% turnover reduction, 20% satisfaction increase — managing an $18 million budget throughout
- Remote-enabled a 5-office distributed team in 2017 through full hardware infrastructure upgrade and SaaS-based EMR implementation
- Managed program operations for 34 complex clients; trained 225 employees and 6 partner agencies in Person Centered Thinking
- Piloted four organizational modernization initiatives; served on Human Rights Committee ensuring prioritization of rights across 254 individuals
Pharmaceutical Sales & Clinical Education — Novo Nordisk | Forest Laboratories | 1997–2010. Event coordination, CEU course support, stakeholder relationship management.